Frequently Asked Questions
Questions and Answers - Loventis Hotelsoftware.
What do I need to run loventis?
What languages are available?
Loventis is available in English, German, Spanish, Italian, Portuguese, Russian and Ukrainian. Please do not hesitate to contact us if you need another language.
Can I print the occupation table?
There are two ways to print the occupancy information:
Can I print a cleaning schedule?
Yes. Click on a date on the top or bottom border. This will download a PDF (called Day-View) showing all arriving, departing and remaining guests and the corresponding rooms. There you can see which rooms must be cleaned or prepared.
Guests - create, edit, delete
How do I open the Guest-Input-Mask?
There are three ways to open the Guest-Input-Mask:
How do I create a new reservation? / How do I create a new guest?
1. Click on a free bed in on the occupation table (on arrival date in the desired room).
How do I edit a reservation?
Open the Guest-Input-Mask. Now you can edit all information of the guest (name, address, ...) and edit / add / delete bookings, baskets and articles. Finally click to save the changes or to discard the changes.
Group Booking: How do I assign multiple bookings (rooms) to one guest?
Open the Guest-Input-Mask. When the Guest-Input-Mask is open, click on more free beds on the occupation table. Each click adds a new booking line to the Guest-Input-Mask.
How do I assign one guest several baskets (invoices)?
Open the Guest-Input-Mask. Now click on the tab 'New'. It appears a new and empty basket without an invoice number. By clicking on free beds on the occupation table, you can add new bookings to the basket. Finally click .
How do I delete a booking?
How do I delete a basket (invoice)?
How do I delete a guest?
What is the difference between basket and invoice?
The basket holds (room-) bookings and articles. It can include any number of bookings and articles.
Are invoice numbers unique, continuous and without interruption?
Invoice numbers are unique (each invoice number is used only once).
The invoice numbers start at 100. Is it possible, that they start at 1000 or 5000?
Yes, just send us an e-mail with the desired starting number. We will then reconfigure your numbers.
Can I add a logo to my invoice?
Yes, just send us an e-mail with your logo in jpg format. We will then add it to the invoice.
What are my options to design my invoice?
Can I change invoice texts?
What browsers are supported by Loventis?
How do I link to Loventis?
To link to Loventis, simply copy the code below and paste it into your website:
<a href="http://www.loventis.com">Loventis Booking System</a>
or with logo:
<a href="http://www.loventis.com"><img src="http://www.loventis.com/images/logos/Loventis_Booking_System.jpg" alt="Loventis Booking System" /></a>
Can I install Loventis on my own server?
No, Loventis is only offered as a web application and is available exclusively on our servers. Loventis thus is more a service than a software (sh. Software as a Service (SaaS)).
I have forgotten my password, how can I get a new one?
Send an e-mail to firstname.lastname@example.org. We will send you a new password as soon as possible (to the e-mail address used at registration).
Is the connection to Loventis encrypted?
Yes, even before you log in to Loventis an encrypted connection (HTTPS) is established and persists until logout.
Is my data safe? Are there backups?
We make every night a full backup of your data. In addition, our server provider also creates a complete backup of your data, so that your data is secured twice.
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